Service Manager

JOIN OUR TEAM!

Nursing & Caring Direct based in Lisburn are a leading care staff provider operating with all the trusts throughout Northern Ireland. We now require a Service Manager to join our team!

Starting Salary: £23,500 Per Annum (to be reviewed after 6 months)

Hours Per Week: 37.5

Working Hours: Monday to Friday 8:30am - 5pm

Job Type: Full Time, Permanent

Duties and Responsibilities:

o Directing, co-ordinating and administering medical and non-medical resources facilities and services

o Liaising with clerical, medical & professional staff at all levels if & when required

o Assisting in the recruiting of staff

o Attending meetings

o Co-ordinate and manage Health Care Assistants within their allocated areas

o Assist other Line Managers in co-ordinating Care Workers in their area should the need arise

o Liaising with all stake holders associated with the Service User in a confidential manner adhering to strict policy and procedures

o To assist in the recruitment and selection procedure for new Care Workers if and when required

o To assist in the interview and selection procedure for Care Workers if and when required

o To assist staff with general office administration if and when required

o To attend Stake holder meetings

o To participate in Care Worker reviews, appraisals and spot checks

o Maintain and update CRM systems accordingly

o Maintain Service User files and records located securely in the Nursing & Caring Office and in the Service User homes

o Adhere to Minimum Standards as set out by the RQIA

o Any other duties that may be assigned from time to time.

o Participate in the on call rota as and when required

o Attending relevant training, seminars workshops as and when required

o Ability to establish and maintain effective working relationships with other employees and the public.

o Adhere to all Nursing & Caring Direct Policies and Procedures

Knowledge and Skills:

o Ability to manage staff and projects effectively.

o Knowledge of office procedures and practices.

o Ability to communicate clearly and effectively both orally and in writing.

Job Criteria:

o Possess a minimum NVQ/QCF Level 3 in Health & Social Care/Care Management

o Previous office environment experience

o Computer literate (i.e. Excel, Word, Outlook)

o Previous working knowledge of a Healthcare/Domiciliary software package is desirable but not essential as full training will be provided

o Be able to work in a fast paced environment and have the ability to multi task and prioritise

o Have a full driving licence and access to car

o Will have previous administrative and organisational skills

o Have good communication skills and be an excellent team player

o Be self motivating using own initiative when necessary

o Have excellent English both written and spoken

Benefits

• 31 holidays to increase to maximum 36 days during course of employment

• Private medical (to include dental & optical)

• Stakeholder pension scheme

• Uniform provided

• Opportunity for development

Additional Information:

This Service Manager position is in Lisburn, Northern Ireland.

If you are interested in this role, please forward your CV detailing how you meet the criteria through to Roisin.Thompson@industrialtemps.com before 4pm Friday 18th October 2024

NURSING & CARING DIRECT IS AN EQUAL OPPORTUNITIES AGENCY & EMPLOYER